Support

 

Support for Colleges

Support For Colleges

Monday - Friday, 8:00 am - 4:00 pm Pacific through the new college support site: CCCTechnology.info.

All requests for technical support should be posted directly to the category page related to the program or application in which you need support. Click here for more information on Using Support Site for technical support and receiving communication and system alerts from CCCApply.

 

 

 

 

 

 

 

Imporant Notice:

On June 1, 2014, the OpenCCCApplyUsers listserv was discontinued. Outgoing communication from the CCC Technology Center related to CCCApply, or OpenCCC, will be delivered through CCCTechnology.info. Please take a moment to register for an account and "Follow" the CCCApply System Alerts page to receive auto-notifications by email for all system-related alerts being communicated by the CCCTC.

 

Support for Students

The CCC Helpdesk is available Monday - Sunday, 7:00 am - 12:00 pm Pacific. to provide support for your students.

Call: (877) 247-4836
Email: support@openccc.net

Help Desk / Call Center for Student Support

The CCC Technology Center has partnered with ACS/Xerox to provide world-class, professional call center support for all statewide CCC technology applications. Over the past four years, the service provided by the call center has achieved a 95% customer satisfaction rating by CCC students.

The other guarantees assured by ACS/Xerox:

  • Answer in 30 Seconds or Less: ACX Xerox has guaranteed that a human service representative will answer 80% of support calls in 30 seconds or less and resolve 85% of all first-time caller issues.
  • Self-service and Easy Password Recovery: User self-service account recovery removes frustration and helps students reuse existing accounts eliminating duplicate records to colleges.
  • Support for Admission & Records: Call center support increases communication with students, sends referrals back to A&R, and minimizes the demand on the college's helpdesk.